Questions about HelloDoc Health
Does HelloDoc Health only provide digital health services?
No, when required we also provide onsite visits or we will make sure you will have access to the nearest physical healthcare provider wherever you are.
How we work?
In principle, the first appointment with a general practitioner, therapist or other healthcare provider is always by live chat, telephone or digitally (video). When it is better to discuss your healthcare needs at our physical practice, our GP or therapist will invite you for an appointment at the practice or onsite at the location where you reside at that moment.
Would you like to make an appointment for a healthcare demand that requires physical contact, such as heart diagnostics, ear syringes or the insertion of an IUD? Then you can immediately make an appointment at for a physical consult. In addition, you can always arrange all your healthcare matters online via our patient portal.
Questions about our services? Contact HelloDoc Health via phone (+31 85 201 30 73)
Is HelloDoc Health a public or private health provider?
HelloDoc Health is an independent privately owned provider of healthcare services: telehealth, digital health, onsite consults, e-prescriptions, lab tests and subscriptions to various healthcare plans.
How does HelloDoc Health provide its healthcare consults?
We currently provide telehealth consults via live chat, phone and video in Europe and Africa.
If you are registered with HelloDoc Health (or one of our customers), insured at one of the insurance providers we partner with, have a subscription or healthcare plan with us, aged 18 or over, have a valid address and a mobile number, you can sign up and book a HelloDoc Health appointment.
Children and young people aged 2-17 are also able to use our telehealth services when accompanied by a legal parent or guardian – please see here for more information about child consultations.
If your HelloDoc Health consult is covered by a health insurance plan by an insurer we have a contract with, you usually do not have to pay in advance. In that case we will seek reimbursement from your insurance.
Otherwise you can pay online for your HelloDoc Health consult(s). We provide various payments options and accept most debit cards, credit cards and PayPal.
Can I use HelloDoc Health for an emergency situation?
No, HelloDoc Health should NOT be used in urgent situations or medical emergencies.
If you think that your situation, or someone else’s, is or might become an emergency, you should IMMEDIATELY STOP using (or trying to use) the service and call 112 (or 999 depending on the country you are in).
You should also CALL 112 (or 999) in a critical or life-threatening situation, such as if someone has:
- Difficulty breathing
- Severe bleeding
- Severe chest pain
- Severe poisoning
- Loss of consciousness
- Acute confused state
- Fits/seizures that aren’t stopping.
If you or someone else is having what you believe to be a heart attack or stroke, you should CALL the national emergency phone number 112 (or 999) immediately.
Please go STRAIGHT TO THE NEAREST HOSPITAL EMERGENCY SERVICE if you think you or someone else is in an urgent or emergency medical situation. You should not use HelloDoc Health in situations like these.
When did HelloDoc Health start?
HelloDoc Health was founded by Sabine Fonderson (GP) in 2017.
In which languages does HelloDoc Health provide consults?
We currently provide our GP consults in English, German, French, Spanish, Dutch, Russian, Arabic,
Italian, Bulgarian, Hindi and Urdu.
Our mental health consults are being provided in English, Dutch and Bulgarian.
Our diet, weight loss and lifestyle consults are being provided in English, Dutch and Bulgarian.
Who are the doctors, therapists and healthcare professionals at HelloDoc Health?
All of our GPs, therapists and healthcare professionals are trained, certified and registered with the General Medical Council (GMC) in the country/countries they are licensed in. They are all experienced in treating a wide range of conditions.
How confidential and secure are the HelloDoc Health services?
Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform.
Can HelloDoc Health provide physical examinations?
Yes, we do. However, at present only in the Netherlands. In other countries and regions we work with local partners. So, if our doctors think you need a physical examination, you’ll be referred to the best local primary healthcare services in your area. This could include blood pressure checks, taking X-ray photos, ultrasound, inoculations, lab tests or a closer physical examination.
What devices can I use to connect to HelloDoc Health?
You can use most desktop PC’s, tablets, laptops and smart phones for HelloDoc Health consultations, as long as they have a webcam, microphone and speakers. Make sure you’re running on a new version of Google Chrome or Safari for the best experience.
Compatible Apple mobile devices running iOS 9 and above these devices include: iPhone 4s and above, iPad Mini 2, iPod Touch (5th Generation), iPad 2 and above. Get the iOS app from the App store. Some older generation devices are no longer compatible (iPhone 4).
Android devices must be running on 4.4 (KitKat) or newer. Get the Android app from the Google Play store via our homepage.